Please read carefully: this section requires binding individual arbitration and waives your rights to a jury trial and to participate in a class action.

Informal resolution first: send any dispute in writing to support@hi5tennis.com. The parties will attempt to resolve it in good faith within 30 days.
Binding arbitration: if informal resolution fails, and except as set out below, the dispute will be resolved by individual arbitration before a single arbitrator administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in the State of Texas, USA, governed by the Federal Arbitration Act. Depending on the amount and the applicable rules, arbitration may be conducted on documents, by telephone or by video.
Exceptions: claims within the jurisdiction of a small-claims court, and requests for injunctive relief to stop intellectual-property infringement or abuse, may be brought without arbitration.
Class action and jury waiver: the parties bring claims only in an individual capacity and not as a member or representative in any class, consolidated or representative proceeding, and each waives the right to a jury trial. If this waiver is held unenforceable as to a particular claim, this arbitration section does not apply to that claim.
Opt-out: within 30 days of first accepting these Terms you may opt out of this arbitration and class-waiver section by emailing support@hi5tennis.com with your account email and a statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.
Where the law of your jurisdiction (including the EU, UK and certain consumer situations) prohibits such arbitration or waiver, it does not apply to you and you keep your right to bring proceedings in your local competent courts and to use local consumer dispute-resolution mechanisms.